Return and refund policy

Thank you for shopping with us at BarContainer.com. We strive to provide high-quality products and ensure your satisfaction with every purchase. In the event that you receive a product that has been damaged during transport, please follow the guidelines below to initiate a return or refund process.

INSPECTION UPON DELIVERY:

Upon receiving your order, please inspect the product carefully for any damage caused during transport while the product is still in the truck/trailer. If you notice any damage, it is crucial to note it on the CMR document at the moment of delivery. Failure to document the damage at this time may result in limited liability on our part.

REPORTING DAMAGES:

If you have identified any damage to the product, please take clear and detailed photographs of the damage while the product is still in the truck/trailer. You can submit these photos via email to info@barcontainer.com or contact us directly using the phone number provided on ourย contact page. It is important to include your order details, such as the order number and purchase date, along with the photographs.

Please note that we cannot be held responsible for damages if the photographs of the damage occurring while the product is still in the truck/trailer are not sent to us, or if the damage is not documented on the CMR document at the moment of delivery. It is crucial to ensure that any visible damage is promptly reported and documented to enable us to assess the situation accurately and take appropriate action. Failure to comply with these requirements may limit our liability in resolving the issue.

ASSESSMENT AND RESOLUTION:

Once we receive your report and photographs of the damage, we will carefully assess the situation in collaboration with you. Our team will determine whether the product can be returned, repaired, or replaced based on the extent of the damage and other relevant factors. We aim to find the most suitable resolution for your specific case.

RETURN, REPAIR, OR REPLACEMENT:

  • Return: If it is determined that the product needs to be returned due to transport-related damage, we will provide you with instructions on how to proceed. Please note that the product must be returned in its original packaging, including all accessories, within a specified timeframe. Once we receive the returned item and verify the damage, we will initiate the refund process.
  • Repair: In certain cases, where the damage is repairable, we may offer to have the product repaired by our authorized technicians. We will coordinate with you to arrange for the product to be picked up, repaired, and returned to you.
  • Replacement: If the damage is significant and renders the product unusable, we will offer a replacement for the damaged item. We will guide you through the necessary steps to facilitate the exchange, ensuring that you receive a new product in good condition.

Please Note:

  1. The eligibility for a return, repair, or replacement is subject to the assessment of the damage by our team.
  2. Any damage caused by mishandling, improper use, or failure to follow the product’s instructions and guidelines may not be covered under this policy.
  3. Returns, repairs, or replacements are applicable only for products purchased directly from our website.
  4. If you have any further questions or concerns regarding our return and refund policy, please don’t hesitate to contact us. We value your satisfaction and will make every effort to resolve any issues promptly and fairly.

Thank you for choosing BarContainer.com!

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